Device Management Portal

Providing a secure, easy-to-use solution for managing a fleet of instruments.


The Device Portal

is a multi-tenant, cloud-hosted application.
Other configurations may be made depending on customer requirements.

Capabilities:

  • Installs updates

  • Gathers troubleshooting and system usage data

  • Collects a variety of reports for single or groups of instruments

via a web browser.

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  • Instrument Health

    • Heartbeat / State Monitoring

    • System Usage Tracking

    • Upload diagnostic data

  • Software Updates

    • Track installed software versions

    • Push new software versions to instruments

    • Push protocols, assays, other data to instruments

  • Organizational Management

    • Define organizations

    • Manage users within organizations

    • Assign instruments to organizations

  • Reporting

    • Usage reports

    • Software version reports

    • Diagnostic event reports

    • Reporting by instrument or organization

The RND Group Device Portal is a secure, cloud-based solution for managing instruments in the field, eliminating need to deploy field service personnel.

All functionality is provided in a product that meets the latest FDA Cybersecurity guidelines.